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Most autistic adults in the UK have never been told they are autistic!So how many autistic people do you already know? Probably more than you would guess. Our free understanding autism course starts from that gap. The figure usually quoted…

Every school has one person a child ends up telling. It never happens when you expect it!Safeguarding training exists for that one moment. A child says something in passing. Then what? Somebody has to decide. That happens more often than…

How many difficult conversations have you put off until Friday?Our free people management course is built around exactly those moments. Handling a grievance. Deciding who gets the pay rise when the budget stretches to one person. Telling a good worker…

Somebody hands you the keys and the alarm code. That is trust, not just a job!So why does a job with keys, alarm codes and hazardous chemicals still get called unskilled? The Health and Safety Executive names skin allergies, asthma,…

The caller decides what your company is like in the first ten seconds!Official research on complaint handling found that around four in ten customers came away unhappy with the way it was handled, and most of those conversations happen on…