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Loving animals and understanding them are two different things!The Animal Welfare Act gives every animal in your care a legal right to be looked after. Government guidance lists five needs, from food and shelter to being kept free of pain.…

A needle breaks the skin. Everything after that is infection control!Every tattoo studio in England and Wales must register with its local council, and the byelaws that follow cover cleanliness of the premises, sterile equipment and the hygiene of the…

Knowing a language and being able to teach it are two different skills!Department for Education figures show more than one in five pupils in England's state schools speaks another language at home. In primary schools it is closer to one…

The caller decides what your company is like in the first ten seconds!Official research on complaint handling found that around four in ten customers came away unhappy with the way it was handled, and most of those conversations happen on…

The person a patient talks to most is rarely the one with the stethoscope!Who actually spends the day with a patient? Not the consultant on a ten minute round. NHS workforce figures put clinical support staff at over 400,000 across…

Anyone can put paint on a wall. Making it last five years is the trade!Our free painting and decorating course starts where most people skip ahead. Preparation. Ninety per cent of a good finish happens before the topcoat goes anywhere…